Privacy Policy
Gene Matrix LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including genetic and health-related data, in compliance with HIPAA, GDPR, and other applicable laws. By using our website, services, and products, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
1.1 Personal Information
- Contact details (name, email, phone address)
- Date of birth
- Health data (where relevant or appropriate)
1.2 Genetic and Health Information
- DNA (saliva) data collected via test submission
- Health history, medical conditions (self-reported)
- Information for pharmacogenomic (PGx) testing
1.3 Technical and Usage Data
- IP address
- Device type and browser
- Interaction and navigation behavior
1.4 Payment Information
- Billing information (where applicable)
- Payment and checkout information (processed via third-party providers)
Contact Us
- user@gmail.com
2. How We Use Your Information
2.1 Providing and Improving Our Services
- Processing genetic samples and generating reports
- Delivering personalized insight programs
- Enhancing user experience on our website and portal
2.2 Compliance and Security
- Ensuring compliance with HIPAA and GDPR
- Meeting strict European data protection regulations
- Preventing fraud, breaches, and unauthorized access
2.3 Research and Development
- Aggregated data may be used in anonymized scientific research
- We do not share or sell individual genetic information for commercial gain
2.4 Customer Support
- Assisting with login and technical support requests
- Notifying you about account updates, new services, or policy changes
Contact Us
- user@gmail.com
3. How We Protect Your Data
3.1 Data Encryption
All sensitive data, including genetic results, is encrypted at rest and in transit, using the latest cryptographic standards.
3.2 Secure Cloud Storage
Data is securely stored on Microsoft Azure and Oracle Cloud, ensuring redundancy, uptime reliability, and enterprise-grade security.
3.3 Access Controls & Authentication
- Role-based access for authorized DNA lab and support staff only
- Multi-factor authentication on admin accounts
3.4 Anonymization & De-Identification
Genetic data is de-identified where applicable, unless used for research or scientific improvements.
3.5 Compliance with HIPAA & GDPR
HIPAA-compliant infrastructure ensures client health data security.
GDPR enforces European access rights, including the right to access, modify, or delete personal data.
Contact Us
- user@gmail.com
4. Data Sharing and Third Parties
4.1 Healthcare Providers & Laboratories
- Where shared through a licensed health provider, results may be shared with them for clinical interpretation.
- Certified laboratories may process genetic samples under strict confidentiality agreements.
4.2 Regulatory & Legal Requirements
- If required by law, regulatory authorities may request access to genetic or health data for compliance purposes.
- We only comply with government or judicial investigations when it is legally mandated.
4.3 Third-Party Service Providers
- Secure payment processing via trusted financial partners
- IT infrastructure managed by Azure and Oracle Cloud, ensuring best-in-class security
Contact Us
- user@gmail.com
5. Your Rights & Choices
5.1 Access & Portability
You can request a copy of your genetic report and personal data.
5.2 Data Correction
You may request updates or corrections to inaccurate personal data.
5.3 Data Deletion
GDPR users: You have rights to deletion of your personal data (unless legally required to retain it).
HIPAA users: Certain data may be retained for compliance but not reused beyond the intended purpose.
5.4 Opt-Out Options
You can opt out of marketing emails and non-essential data collection.
You may request that non-essential data not be used for research.
Contact Us
- user@gmail.com
6. Data Retention
We retain genetic and profile data only for as long as necessary to:
• Provide services you requested
• Maintain records for compliance and user experience (during account lifespan)
• After user request, data is permanently deleted in accordance with HIPAA & GDPR guidelines.
Contact Us
- user@gmail.com
7. Cookies & Tracking Technologies
Types of cookies we use:
• Essential Cookies: Required for site functionality (e.g., login, authentication)
• Performance Cookies: Help improve platform performance and usability
• Marketing Cookies: Used to align with user consent
Contact Us
- user@gmail.com
8. Children's Privacy
Gene Matrix services are intended for users 18 and older, except in labs from clinicians, which must be ordered and consented to by a parent or guardian.
Contact Us
- user@gmail.com
9. Changes to This Policy
Gene Matrix reserves the right to update this Privacy Policy as needed. Changes will be posted on this page, with significant updates communicated via email or website notice.
Contact Us
- user@gmail.com
10. Contact Information
For privacy-related inquiries, data access requests, or removals, please contact:
• Email: info@genematrix.bio
• Website: https://genematrix.bio/privacy-policy
• Headquarter Address: 2360 E. Base Blvd Suite 204 Doral Florida FL 00800
• Phone: 1-844-562-4944
Contact Us
- user@gmail.com
Conclusion
Gene Matrix is committed to protecting your privacy, ensuring the highest standards of security, and complying with global regulations. We empower individuals to take control of their genetic information while safeguarding data with industry-leading technology.