Terms of Service
Welcome to Gene Matrix LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access and use of our website genematrix.io & genematrix.com, and our services, including (NGx) genetic insights for nutrition and related offerings (collectively, "Services"). By using our website and Services, you agree to comply with these Terms. If you do not agree, please discontinue our services.
1. Acceptance of Terms
By accessing or using our Services, you confirm that:
- You are at least 18 years of age or have obtained parental/guardian consent for minors.
- You agree to abide by all applicable laws and regulations.
- You accept our Privacy Policy, which governs how we handle personal and genetic information.
If you are a healthcare provider using Gene Matrix Services, you are responsible for complying with HIPAA, GDPR, and any other applicable regulations in your jurisdiction.
2. Services Provided
Gene Matrix offers a variety of genetic and nutrigenomic services, including:
- Nutrigenomics (NGx): Genetic insights for nutrition and wellness to help you achieve the best health outcome.
- Hereditary Cancer Screening (PGx): Personalized medication response testing.
- Specialized Genetic Panels: Custom tests for mental health, pain management, athletic performance, and more.
2.1 Service Terms
Gene Matrix is not a medical provider and does not offer any medical diagnoses, treatment, or cures. You should always consult a qualified healthcare provider before making medical decisions.
We do not guarantee specific outcomes from genetic testing.
3. User Responsibilities
By using our Services, you agree to:
- Provide accurate and truthful information.
- Use the Services for lawful purposes.
- Not share any proprietary materials or misuse genetic data.
- Comply with relevant regulations.
4. Account Registration & Security
To access certain features of our Services, you may need to create an account. You agree to:
- Keep your login credentials confidential.
- Notify us immediately of any unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Data Privacy & Security
Gene Matrix is committed to protecting your data. Our security measures include:
- HIPAA & GDPR Compliance: Ensuring industry-leading digital protection.
- Encrypted Data Storage: All genetic and personal data is secured using Microsoft Azure & Oracle Cloud.
- No Unauthorized Sharing: We do not sell or share identifiable genetic data with third parties for marketing purposes.
6. Payment, Refunds & Cancellations
6.1 Payment Terms
Gene Matrix Services are listed at the rates displayed on our website.
Payments are processed through secure third-party payment providers.
All fees are non-refundable once testing has begun.
6.2 Cancellations & Refunds
Orders may be canceled within 24 hours of purchase for a full refund.
After a sample has been processed, refunds are not available.
If we are unable to process a sample due to quality issues, we may offer a replacement test or partial refund.
7. Intellectual Property
All content on our website, including text, graphics, logos, and software, is owned by Gene Matrix or licensed for our use.
You may not copy, modify, or distribute Gene Matrix intellectual property without written permission.
Violation of this policy may result in legal action, including termination of service and possible penalties.
8. Limitations of Liability
Gene Matrix is not liable for:
- Medical decisions made based on our genetic test results.
- Data breaches involving unauthorized access resulting from user negligence.
- Service interruptions or errors caused by third-party content.
In no event shall Gene Matrix be responsible for indirect, incidental, or consequential damages arising from the use of our Services.
9. Prohibited Activities
By using Gene Matrix Services, you agree not to:
- Misuse or falsify genetic test samples.
- Attempt to hack, disrupt, or interfere with our website or database.
- Use our Services for discriminatory or unauthorized research purposes.
- Violate any applicable laws regarding genetic testing or data privacy.
10. Termination of Services
We may suspend or terminate your access to our Services if you violate these Terms, including (but not limited to):
- Providing false information.
- Using our Services in an unethical manner.
- Abusing or misusing genetic data.
Termination of access does not entitle users to refunds for services already provided.
11. Third-Party Links & External Content
Our website may contain links to third-party websites. Gene Matrix is not responsible for the content, security, or privacy practices of external sites. Users should review third-party policies before interacting with external services.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of the state displayed on our website.
12.2 Arbitration & Mediation
You agree to first attempt to resolve matters through binding arbitration rather than litigation. Arbitration is conducted by a neutral party, with costs shared equally between both parties.
12.3 Class Action Waiver
You agree to waive the right to participate in any class action or group litigation against Gene Matrix.
13. Changes to Terms of Service
We may update these Terms periodically. Any significant changes will be communicated via email or posted on our website. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.
14. Contact Information
For questions regarding these Terms, please contact us:
• Email: support@genematrix.io
• Headquarters: 7459 S State Rd Suite 224 Bedford Park IL 60638
• Phone: 1-847-596-9984
15. Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not accept these Terms, please refrain from using Gene Matrix’s website and services.